e-Services

  1. Mobile Application

Developed and deployed ANDRIOD/IOS based mobile application and at present available to public to undergo reservations through mobiles.

  1. Journalist Data Management System

Developed software application for Journalist Concession Card Management. All the related data for journalist concession card across Pakistan is managed by the Directorate of Public Relation. Software has been prepared and is linked with the centralized reservation center as well.

  1. Networking Monitoring System

The NMS software has been deployed in the premises of Directorate of IT with the help of this system all network deployed all over the Pakistan Railways network is being monitored critically and in case of any disconnections the concerned service provider is taken up and pursued till the fault is removed. The efficiency of the network is being monitored through this system from audit perspective as well.

  1. Provision of Internet Facilities at Different Levels

Entire PR Headquarter Office is covered with internet service. Internet facility is also been provided at MOR via PR Headquarters office (as backup link). Internet bandwidth for HQ office has also been increased from 15 MB to 50 MB under controlled environment.

  1. Establishment of Backup & Recovery Site

Established Disaster Recovery (DR) site at PTCL Data Center, Lahore. In case of disaster E-ticketing services will automatically be started transparently from DR Site.

  1. Up-gradation IT Infrastructure 

Directorate of IT has upgraded the existing Wide Area Network infrastructure based on DXX links with MPLS Fiber optic/Wireless. Newly developed links are not only much faster in speed but also very cost effective. The existing system of video conferencing has also been replaced by MPLS.

  1. E-Ticketing System

It was decided by the management of Pakistan Railways to develop E-Ticketing system on latest technology indigenously. In order to implement this idea, Pakistan Railways hired IT professionals from the market and developed the software, which is at present deployed and in operation since 22 - 05 - 2016. The deployment of E-Ticketing project has not only placed this organization among the list of those organizations which have implemented latest technology.

  1. Onboard Ticketing Application

This system is at present in stage of testing and will be ready soon after completing all technical procedures. This system would facilitate STEs and Guards to issue ticket during the journey. In the real time basis the database at Headquarters Office will be updated as and when the ticket issued in running trains.

  1. Railways Earning Monitoring System

As the E – Ticketing System has now been deployed on the latest tools and techniques, in order to facilitate the management about the earning at the day end, train wise earning portal has been devised. This portal indicates complete information about the financial aspect from the commercial point of view and provide the live incremental financial position with respect to passenger earing.

  1. Email Server

The software for email exchange server has been installed in IT Directorate with the view point that emails being used previously from the web hosting company were bounced back as a result E-Ticketing clients of Pakistan Railways were not in a position to approach this office in cased of complaints and claim of refund. In addition to the above facility the email addresses have also been issued to the officials of Pakistan Railways to communicate on officials email within or out of the organization.

  1. Web Based Asset Management System

The basic aim of this system is to facilitate the Railways management to locate any of the stock item available in any store within the premises of Pakistan Railways. The stock would be made available to any of the concerned consumer on emergency basis if it is available in any store of Pakistan Railways. This system would be used for the best utilization of the stock. The management reports would continuously been generated to keep management informed about the position of stock in each and every store extended over Pakistan Railways network. The usual need of the consumer will also be incorporated through this system and will monitor the leveling of the stock. At present the system has been deployed in few stores on trial basis. The system would be made operational very soon.

  1. Court Case Monitoring System 

Developed the software for the court cases for all of the Pakistan Railways System. The software has now been developed and deployed in the premises of the consumers pertaining to all divisions. In the light of the present scenario, the legal department is being facilitated regarding information of all basic ingredients of each and every legal case and progress made so far.

13.E-Office 

Intiative of E-office have been taken on priority bases by Ministry. Training is being provided to Ministry staff by NITB. Pakistan Railway's Ministry will be on E-Office soon.